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About Us

About Us

Pins and Needles is a family business who have been trading in Northampton for over 60 years. Although we no longer have a retail outlet, with our internet site we supply hand-knitting supplies all over the world. Our on-line shop features a small selection of the products we have available so if you are looking for something not featured, please ask.


Making A Purchase

Making a purchase could not be easier. Just browse our on-line catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Via Stripe we accept Visa, MasterCard, JCB and all the major credit cards.    

Alternatively, complete the order form from this site and send to Pins and Needles, 47 Harrier Park, Northampton NN4 0QG UK. UK buyers can pay by cash, cheque, postal order or credit/debit card via Paypal. For other buyers we accept cash in sterling, euros or US/Australia dollars .

If you prefer to pay by giving your card details over the telephone please place your order online picking the 'telephone payment' option. You can then ring your details through at your convenience Monday to Friday between 9.00 a.m. and 5.00 p.m. on 0333 3359158. You can also ring your order details through if you prefer or have a query.

Please note that we are unable to accept any US personal checks, International money orders or eurocheques because of the high bank charges involved.

Shipping And Handling

Shipping will be automatically calculated according to the weight and destination of your order.

UK carriage: Items sent within the UK  are sent using Royal Mail

For other buyers: Items are sent using small packet Airmail which usually takes approximately 8 working days

Delivery Schedule

We normally dispatch orders within 2 - 3 working days but please allow up to 14 days for any items not in stock.If this is not possible we will inform you and you will have the option to cancel your order if you would rather not wait.

Right to Withdraw

You have the right to withdraw from this agreement within 7 working days without reason.The 7 days start the day after the goods are received. You will not have to pay for any products and any amounts that you have been charged for will be refunded, within 30 days of the cancellation, in the same format as your original payment (eg credit card or cheque). In the event that we have dispatched the products that you have ordered, the goods should be returned to us and you will pay the costs for its return.


If you wish to withdraw your order, please contact our customer services department as soon as possible by telephoning 0333 3359158, Monday to Friday 9.00am to 5.00pm GMT or emailing thackercarole@yahoo.co.uk.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Credit Card Security

For your protection, our website uses Stripe, who use state of the art security tools and techniques to ensure that you are protected against what is nowadays a virtually non-existent risk. 


Guarantee

If you purchase an item from us that is not suitable, we will happily exchange it for another item if returned in a saleable condition within 28 days.Alternatively,we will refund your money. Please return items by an insured,traceable system for your protection.You are responsible for the cost of returning any item to us. If this option is taken, then once received by us we will refund the cost of the item returned within 30 days. YOUR STATUTORY RIGHTS WILL NOT BE AFFECTED.

Lost/Damaged Goods


We check the quality of our products prior to dispatch. However, should your goods be damaged in transit, please contact us within 7 days of receipt be e-mail at thackercarole@yahoo.co.uk or by writing to Pins and Needles, 47 Harrier Park, Northampton NN4 0QG, UK. We will be happy to replace your order or alternatively give a full refund, within 30 days.

In the event that your order is lost in transit, please contact us within 7 days from the notification that the item has been shipped and we will endeavour to track your order.

Colour information

Although every effort has been made regarding colour correctness, please note that product colours may differ from those on screen.

Privacy and Cookie Policy

We at UK Knitting Patterns are totally committed to protecting your privacy. We comply with the principles of the UK Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 subsequently incorporating the EU Cookie Regulations of May 2011. We conform with the EU General Data Protection Regulation from 25 May 2018.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.


The information we hold may include:


Your name


Address


Phone number (for delivery issues)


Email address


Credit/debit card details


Other information necessary for processing your order (we will advise you)


This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.


We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this on request. We will delete information or correct any inaccuracies for no charge as soon as you make the request.


Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.


Cookies – what they are and how we use them


Cookies are small text files that our website and sometimes emails place in your computer to ensure that your experience of our offerings is as effective as possible. They remember any options you have chosen for example and your password or particular interests. They also enable us to track visitors’ usage of our site so that we can continuously improve it. There’s nothing mysterious about them and they do not collect personal data.


Like pretty much all website owners we have always operated cookies and visitors have had the benefit of using them. EU regulations now require us to inform you of what they are and give you the option to prohibit them if you wish.


We’re using the word ‘cookies‘ here to include things like ‘web beacons’ and ‘Flash cookies’ which serve similar functions. ‘Your computer’ includes anything connected to the internet including laptops, office machines, tablets, mobile phones and so on.


Now, or in the future, we may use cookies in the following categories:


Necessary – without these our website will not function correctly.


Helpful – to us and to you. We monitor visitor activity on our website (without collecting any data on you) so that we can improve the site structure, page routing options and processing systems to help all visitors. These cookies also help us to guide you to pages likely to be of most interest to you.


Personal – for your benefit. These cookies remember your password and other preferences and can allow you to link onwards to watch a video or join in an online conversation.


Third party adverts. They do not know who you are and we don’t tell them. But they may be included on our site to invite you to follow an interest. There’s more details on these at www.youronlinechoices.eu for EU consumers and at www.aboutads.info/choices for those in the USA.


On emails. We may use web beacons to check whether our emails are actually opened and whether any links in them are clicked on. That way we learn not to send you junk. If you choose plain text to download instead of HTML the web beacon is eliminated. And all our emails also give you a total opt-out procedure.


The above has been a simple introduction to cookies, what they are and why we use them. For more information try www.allaboutcookies.org.


Rather than listing data on all the cookies we use or may use in the future you will almost certainly find it quicker and easier to set your web browser to control cookie usage on all the sites you visit. If you have a very old browser you may need to bring it up to date to use effective cookie controls.


In continuing to use our website you are agreeing to our use of cookies as outlined above.

Reaching Us

 If you need to contact us, please email us on thackercarole@yahoo.co.uk. Alternatively, you can write to Pins and Needles, Unit 0205 Access Storage, Tollgate Way, Northampton.NN5 5TW UK or call Monday to Friday 9.00am to 5.00pm GMT on 0333 3359158 (International +44 333 3359158). Calls will be charged at standard rate.

Complaints

Whilst we aim to avoid complaints by providing a quality service, we recognize that an essential part of quality service is the provision of an effective complaints procedure. We will do our best to deal with your complaint in a fair and timely manner, we aim to acknowledge any complaint within five working days and will take the necessary steps to resolve the dispute within ten working days. We will keep you informed of our investigations via email All complaints will be treated in the strictest confidence.


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